Refund policy

Effective Date: July 29, 2026

Website: www.naturin2.com

At Naturin2 ([www.naturin2.com](https://www.naturin2.com)), we aim to process and deliver your orders as quickly and securely as possible. Please review our shipping schedules, delivery expectations, and return procedures below.

1. Order Processing & Handling

  • Processing Time: Orders placed on [www.naturin2.com](https://www.naturin2.com) are typically processed and prepared for dispatch within 1 to 3 business days (excluding weekends and standard federal holidays).

  • Order Confirmation: Once your order is completed at checkout, you will receive an automated email confirmation containing your order summary.

2. Domestic Shipping Rates & Transit Times

We ship to addresses within the United States (including Alaska, Hawaii, and U.S. Territories):

  • Standard Shipping: Estimated delivery within 3 to 7 business days after dispatch.

  • Shipping Rates: Shipping costs are calculated dynamically at checkout based on your order total, delivery destination, and selected shipping speed.

  • Order Tracking: As soon as your order ships from our warehouse, we will send a shipping notification email containing your tracking number and carrier link (USPS, UPS, or FedEx).

3. Address Accuracy & Modifications

  • Please double-check your shipping details before finalizing your purchase.

  • If you notice an error in your delivery address, contact customer support immediately at info@greenland-usa.com and/or info@naturin2.com. Once a shipment has been handed off to the shipping carrier, address updates cannot be guaranteed.

4. Returns & Refund Policy

We stand behind the quality of Naturin2. If you need to request a return or exchange, please review our requirements below:

  • Return Window: Eligible items may be returned within 30 days of the delivery date.

  • Condition for Returns: To be eligible for a return, products must be unopened, unused, and in their original packaging, accompanied by proof of purchase.

  • Return Authorization: Before returning any item, please email our support team at info@greenland-usa.com and/or info@naturin2.com with your order number to receive return instructions and the correct return destination address. Returns sent without prior contact may not be processed.

  • Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged during transit or wrong item received).

5. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you received the incorrect product:

  1. Contact us within 48 hours of package arrival at info@greenland-usa.com and/or info@naturin2.com.

  2. Include your order number and photo evidence of the damaged package/item.

  3. We will promptly arrange a replacement or issue a full refund at no extra cost to you.

6. Refunds Processing

Once your returned package is received and inspected at our warehouse, we will notify you via email regarding the approval status of your refund.

  • If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days, depending on your financial institution's processing timeline.

7. Contact Customer Care

For any questions regarding shipping status, tracking updates, or return requests, please reach out to our support team:

  • Website: www.naturin2.com

  • Customer Support Email: info@greenland-usa.com; info@naturin2.com

  • Phone: 206-623-2577

  • Mailing Address: 3120 139th Ave SE, Suite 500, Bellevue, WA 98005, USA

How to Add This in Shopify

  1. Go to your Shopify Admin and navigate to Settings > Policies.

  2. Scroll to Shipping policy and paste Sections 1–3 & 7.

  3. Scroll to Refund policy and paste Sections 4–6 & 7.

  4. Alternatively, create a dedicated page under Online Store > Pages, paste the full policy text, and add it to your store's footer menu.